Manomano reviews : Our feedback to read before buying !

This summer we wanted to test the online sales platform specializing in DIY and decoration Mano Mano, it is the image of eBay and Rakuten (Price Minister) what is called a pure market-place who sells nothing directly but makes the link between sellers and buyers.

Manomano vs Amazon: Which is the best?

If you have watched a little TV this summer you do not have to miss out on their commercials, it is the principle of the market-place that takes care of attracting a lot (really many) of visitors by its communication and makes professionals (and individuals) pay the right to sell their own products to the audience generated by renting them a space (shop).

And it works well because everyone wins: the seller who has no problem of visibility for its products, the buyer who easily finds what he seeks and does not pay too much due to competition between merchants and the website that makes its butter on all that.
mano mano

But back to Mano Mano because unfortunately they do not meet the conditions sine qua non to the good performance of a market place worthy of confidence, when we test the second order we encountered a big problem that is incompatible with this system .

Manomano.co.uk testimony and opinion: should we trust them?

I do not know if you remember but we had tested a mobile air conditioner just before the summer and to connect it to the VMC we used a bypass T, as the first installation was not optimal and we could not find the parts in local DIY stores we thought it was an opportunity to test Mano Mano while getting them.

The first order was for an insulated flexible duct and went as planned, even better since we were delivered before the deadline and in good conditions. Ordered June 29th the delivery time of the sheath was indicated between July 12th and 16th, shipped on July 3rd we received it on the 05th in only 6 days all inclusive.

The professional salesman whose shop is called BricoT seems to be serious even if his evaluation profile on Mano Mano reveals only 80% of positive opinions only, so with 1 customer out of 5 disappointed we seem to have already had the chance to pass between the drops but this first experience is very positive.

Delivery problem on manomano: how does customer support work?

As we needed to change the bypass of our installation to properly expel the hot air generated by the air conditioner to the attic we ordered on Mano Mano a T of 45 ° while the one set up was a model T at 90 ° therefore at right angles which sent the hot air as much downwards as upwards.
first order on mano mano

SECOND ORDER AND BIG DECEPTION IN PERSPECTIVE:

After raking unsuccessfully the supermarkets around looking for this rare piece we ordered it on Mano Mano July 22 for an estimated delivery date between August 10 and August 20, hoping that this time also we receive a little before the scheduled date

What is already a little late for an air conditioner but hey we dragged on our side and our system if it is not optimal remains functional so there was also no urgency, and even on the internet this famous T at 45 ° in the desired output dimensions does not run the pages.

It is only available on Cdiscount and Mano Mano and is sold by the same dealer who officiates on the two market places: Let’s TalkDeco who announced so reminder a delivery between the 10 and the 20 August is a delay of approximately two to three weeks.

For 7 € shipping costs it’s a bit long but anyway we did not really have the choice, but August 14 still no news of the seller or our order, so we decided to contact them to find out what ‘It happens because on the 15th being a holiday and the 19th on a Sunday there is not much time left to hold the deadline.

The answer is fast with a word of excuse, a reason invoked (in the expectation that the supplier delivers to us) and a promise (we will proceed with the shipment upon receipt and keep you informed). So I’m satisfied that it’s only a matter of days, after all nobody is perfect and I can bear a little delay it is not very serious.
product sheet on mano mano (CLICK ON IMAGES TO ENLARGE) product sheet on mano mano (CLICK ON IMAGES TO ENLARGE)

Manomano: reviews and ratings by Trustpilot.com

But when August 20, last day of the delivery fork I still have no news I connect to my account to see if we have advanced and there good surprise the order is marked as sent since August 17, but my joy will be short-lived.

There is a designated carrier and a tracking number but the package has not moved since August 17 since still in the first stage of delivery “shipped” but still has not reached the second stage “distribution center” , which seems surprising considering that it was shipped 3 days earlier.

Never mind I have a tracking number I will find this package on the site of the carrier on which I go, but this is the disillusionment because the package number does not correspond to any current delivery at the carrier who does not recognize the tracking number indicated.

I begin to suspect a scam that will consist of putting a phony tracking number to close the order on time while the product is still not in stock and therefore not yet shipped, but also to believe that I take for a con … And I do not like that!

My second email (August 20) to the seller is more vindictive with the threat of opening litigation proceedings the next day if I did not have convincing news of the delivery of my order, but no answer.
adding the tracking number that the carrier does not recognize and first mails (CLICK ON IMAGES TO ENLARGE) adding the tracking number that the carrier does not recognize and first mails (CLICK ON IMAGES TO ENLARGE) adding tracking number that the carrier does not recognize and first mails (CLICK ON IMAGES TO ENLARGE)

adding the tracking number that the carrier does not recognize and first mails (CLICK ON IMAGES TO ENLARGE)
OPENING OF A DISPUTE PROCEEDING WITH MANO MANO:

The next day (August 21) first mail to Mano Mano with the opening of a dispute for undelivered object, a few hours later arrives the response from customer service that tells me that the seller will contact me without further details. In the following night, August 23rd at 1:18 am, finally, the seller’s response (see picture above) tells me that the carrier will call me to give me a delivery date.

On August 27th, there is still no news either from the seller, the carrier or the Mano Mano customer service confirming my theory of the wrong tracking number since it is still not working on the carrier’s website and the object ordered is still indicated as being “under resupply” on the site.

So I restart the customer service of Mano Mano because to my taste this story begins to drag in length with an expedition 10 days ago that has not yet been delivered, I told them again my doubts about the seller and suggests to them to do a little sorting in the sellers of their Market Place, you will find their amazing answer in my opinion.

Their answer is about the same as the time before to know that I will be (according to the seller) delivered very soon with a sentence that puts me out of me: “If you do not receive anything from here Friday night , I invite you to recontact me and I will then trigger a Concrete Guarantee which offers you a full refund within 15 days if no solution is found before. ”

A week after the end of the range of the advertised delivery time and 10 days after filling out a tracking number that does not work I find that Mano Mano’s customer service continue to support and make a blind trust to the seller.

Not only must I wait 3 more days while the hope of receiving my order has left me for a while already but in addition icing on the cake I am informed that it will still have two weeks to receive a possible reimbursement.
opening a litigation procedure with the mano mano customer service and email exchanges (CLICK ON IMAGES TO ENLARGE) open a dispute procedure with the mano mano customer service and exchange mails (CLICK ON IMAGES TO ENLARGE) open a dispute procedure with mano mano customer service and email exchanges (CLICK ON IMAGES TO ENLARGE)

open a dispute procedure with mano mano customer service and email exchanges (CLICK ON IMAGES TO ENLARGE)

FINALLY ARRIVE AT THE DEDICATION … AFTER TWO MONTHS!

The 02 September as you must still suspect anything, not a mail or phone call everyone is dead in the hope that I let go … But it’s bad to know me and worse I warned them that this command was tested in order to write an article on the blog, but apparently it does not scare them given the answers given.

So here I am good to write an umpteenth complaint mail for an order of € 22 spent 6 weeks earlier and I presume the scam to the false tracking code since August 21, when I did moreover part of my fears in Mano Mano’s customer service with the opening of the litigation procedure.

But my email of Sunday 02 September has remained unanswered, Thursday, September 6, the customer service mano Mano is still dead and does not answer me, I go to my account recheck the order but no trace of a dispute open the page is frozen in the false mail since August 17.

Worse I tell myself that I will try to relaunch by opening a new question or other with the customer service and I realize that I can open a dispute for this same order, which means that the opening of ‘A dispute over Mano Mano is actually a simple customer service email that does not seem to make anyone happy.

I do not know if it is the result of chance or my fifth or sixth complaint email that has paid off but I receive the same 06 September evening a sms from the carrier who offers me a time slot to deliver me, I chose the next day, of course, waiting for this package for 56 days!

The tracking number is of course not the same as the one indicated by ParlonsDéco dated August 17, incontestable evidence that I was mistaken for a con for several weeks … The sending was even made by a some Kactus at Nordbox, which seems to be the names of a communication agency (Kactus) and a company that rents boxes (Nordbox), which puzzles me.

The story is coming to an end: the end with Manomano

End of the story on Friday, September 7th so with finally the receipt of my order two months later without neither Mano Mano nor the seller (ParlonsDeco) kept me informed at any time, my decision is firm and final I would not order never again anything about Mano Mano!
delivery of my parcel on September 7th (ordered on July 22nd) (CLICK ON PICTURES TO ENLARGE) delivery of my parcel on September 7th (ordered on July 22nd) (CLICK ON PICTURES TO ENLARGE)

delivery of my parcel on September 7th (ordered on July 22nd) (CLICK ON IMAGES TO ENLARGE)

Manomano: the final opinion and what to remember

It is a bit easy to blame the dishonest salesmen even if they are clearly guilty in the foreground, it remains that Mano Mano also has a large part of responsibility in this resounding fiasco which risks in the long term of see his market-place deserted by customers.

Indeed as we 40 to 20% of disappointed customers, if I believe the two shops tested to 60 and 80% of favorable opinions, will most certainly not put foot on Mano Mano what is in any case our decision after this test.

So, of course, we can also find professional and irreproachable salespeople, but if I try to define who is responsible for this failure, Mano Mano is not without reproach, far from it … And these are the shortcomings of their market -place that encourage Sunday vendors to navigate to sell their goods.

Manomano scam ? Problem n°1

The first concern is that sellers can sell products they do not have in stock while having a line on the product page with a small sign of validation and a green inscription indicating “being replenished”, the consumer sees green with a small symbol that indicates that everything is fine so he goes without worrying too much.

An inscription in orange or at least another color that green and especially without a validation symbol seems yet the rule in force in e-commerce to mean that the product is not available in stock, but not on Mano Mano no color code everything is fine you can order everything … In stock or not!

Manomano disavantage : problem n°2

The second problem is, even if it is only my opinion, that sellers with only 60% of positive evaluations still have the right to have a shop and sell on the market-place Mano Mano, I I sold on eBay and if I did not find the exact text it seems to me that if you fall below the 70 or 80% satisfaction rate you are fired.

I think it’s one of the basics of the market-place system because if you let anyone do anything it’s doomed to fail unless you have foolproof customer service like that. is the case at Price Minister who are at the top of this point of view and eBay slice in a few days without having all the data which is not ideal either but at least they solve the problem quickly.
seller satisfaction rate quoted in this artilce on mano mano and cdiscount, plus mine on ebay to compare (CLICK ON IMAGES TO ENLARGE) satisfaction rate of the sellers mentioned in this artilce on mano mano and cdiscount, plus mine on ebay to compare (CLICK ON IMAGES TO ENLARGE)
seller satisfaction rate quoted in this artilce on mano mano and cdiscount, plus mine on ebay to compare (CLICK ON IMAGES TO ENLARGE) satisfaction rate of the sellers mentioned in this artilce on mano mano and cdiscount, plus mine on ebay to compare (CLICK ON IMAGES TO ENLARGE)

seller satisfaction rate quoted in this artilce on mano mano and cdiscount, plus mine on ebay to compare (CLICK ON IMAGES TO ENLARGE)

Manomano : problem n°3

But the third problem of Mano Mano is that his customer service seems very powerless and incompetent just relaunch the seller when you contact them and apologize, a scary example to my question precisely why sellers with 60% of evaluations Positive were not discarded?

Mano Mano customer service response: “Regarding the merchant satisfaction ratings, I am unfortunately not responsible for determining which vendor can continue to work with us. ”

So, of course, I want to understand it but would not the correct answer have been: “blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah bla bla bla bla bla blablabla”

Well my little online sales activity was not a big success so I may not be in the best position to give advice but as a consumer the answer does not satisfy me, for me it means: “It’s not me who takes care of it so it’s not my problem”.
the mind-blowing answer of mano mano customer service

To make me hear it will have taken several emails to customer service and more than two weeks between the opening of the dispute and the reception, added to the big month of waiting since the order was placed it’s almost two months of trouble !

And that’s just intolerable for the consumer, the worst thing to top it all off is the Mano Mano litigation system, which is not strictly speaking, since no information or file is available to the consumer in his case. customer space that has to be satisfied with the fake answers of the customer service.

No pressure, no delay, no information at all, it’s the last straw of a poorly designed and mismanaged market-place that remains and will remain for a long time one of our worst experiences in the world. buying online … And yet we are not shy and we buy every week.

I take the comparison with eBay since I sold on this marketplace so I know the subject well, on eBay when a customer opens a dispute the seller to 7 days to prove that he has shipped the package and arrange for amicable with his client otherwise it is automatic refund by the customer service … On Mano Mano it is the party the customer service imposes nothing and the seller is king.

concrete mano mano warranty: 15 days delay while the package is already 6 weeks late …

Is this reliable and recommend us this site online?

To conclude it’s slow, but slow, really slow … I’m not talking about the response time of customer service (when they respond at least) but especially the time needed to solve the problem while fraud and bad faith the seller (Let’s talkDeco) seemed quickly obvious.

And it is laborious, but laborious, really laborious … I speak of the deafening silence of the two parts (salesman and customer service) which never keep you informed of anything and which answer you when they want without really giving an answer.

So we do not want to make generality but according to our experience we can conclude that ordering on Mano Mano is like playing a coin … One time it’s good and once it’s two months of galley, for my part I think it really lacks seriousness in design as in management.

Reviews and feedback: what to think of Manomano.co.uk

Let’s hope that our harsh but constructive criticism can be used to make improvements otherwise the future looks very dark for Mano Mano, in any case we will not take over their market place is blacklisted until further notice at home.

We give them the rating of 2 out of 5 with regret because it is a French company and we particularly like to highlight the national flagship but when it’s not good it’s not good, and there it is really not good !